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MAX AI Customer Service

LIMITLESS INTELLIGENCE 
SEAMLESS CONVERSATIONS

Are your customers fed up with hearing "I don't understand" from cold chatbots that can't solve their problems? Every frustrating interaction is a direct hit to your brand's reputation.

MAX AI's customer service is here to completely change the game. What we create for you is not just another "chatbot"—it's a living "AI entity" that learns the rhythm of local dialects and reads the emotional pulse of the conversation. Its primary mission: to shift every customer touchpoint from a reactive problem-solving task into a proactive relationship-building experience. We help you transform your customer support from a cost center into the very heart of your brand loyalty strategy.

Your exclusive AI customer service expert in Macau

  • 24/7 automatic Q&A: Instant answers to common questions, zero waiting time.

  • Multi-channel integration: Can be deployed on websites, Facebook Messenger, WhatsApp, and WeChat public accounts.

  • Intelligent ticket allocation: Automatically transfer to manual customer service and create tickets for complex issues.

  • Self-learning knowledge base: Upload your SOP and FAQ files, and AI can learn independently.

  • (Optional) Combined with AI digital human: Optional AI digital human image to provide a warmer interactive experience (here you can link to your digital human service page).

WeChat Official Account

AI Customer Service

When inquiries on your WeChat Official Account are surging

Say goodbye to "Please wait" and "Transferring..."

Your AI-powered customer service agent engages every customer instantly with automated responses.

WeChat

AI Customer Service

The Intelligent Hub for Your WeChat Ecosystem:

✔️ Automatically parses text, image, voice, and video messages.

✔️ Intelligently categorizes interaction scenarios: inquiries,       

      complaints, and after-sales support.

✔️ Seamlessly integrates with WeCom & Mini Program 

      databases.

Automatically generating customer profile tags from every conversation.

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Access to MAX AI's artificial intelligence customer service
48-hour customer retention rate↑ 70%
Customer complaint response speed↑ 76%
The conversation conversion rate is 3.2 times higher than that of manual customer service.

Connect to MAX AI intelligent customer service 
① Automatically handle 80% of high-frequency consultations

② Instantly generate conversation quality heat maps

③ Intelligently warn of lost customer emergency work orders

MAX AI: Transforming every chat window into an Intelligent Business Hub

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Create Intelligence  Define Future

極致AI人工智能科技有限公司 | 澳門領先的AI解決方案提供商

MAX AI Technologies | The Leading Provider of AI Solutions in Macau

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